Shipping policy
Shipping Policy
Made with care, delivered with care – here’s how we handle shipping.
Shipping
We currently deliver within Australia only. We ship Australia-wide using Couriers Please and Australia Post. Shipping rates are calculated at checkout and may vary based on your location and order size.
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Order Processing Time: Orders are packed and dispatched within 1–5 business days of being placed.
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Tracking: You will receive a tracking number via email once your order has been shipped.
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Delivery Timeframes: Standard delivery typically takes 2–6 business days from dispatch, depending on your location. Remote or rural addresses may require up to 2 weeks for delivery.
- Delivery Address: Please ensure your delivery address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.
Please note: Express Post is unavailable due to our rural location. Express Post has not been shown to reduce delivery timeframes from our dispatch point.
Local pick up from Byron Bay
We offer free local pick-up on Wednesdays between 10:30am and 4pm from our warehouse in the Byron Bay Industrial Estate. If you can’t make it during those hours, feel free to contact us – we’ll do our best to arrange an alternative time.
Once your order’s ready, we’ll send you a confirmation email with the details for collection.
Questions?
For any questions or concerns, please contact us at accounts@lematch.com.au.
